LEstablished in 2017, Mobile Exchange Limited are London’s sightseeing experts, providing top quality tours around the city and day trips to the best UK locations such as Stonehenge and Bath. We provide  of top-quality London tours, with golden tours and Big bus tours.

Mobile exchange limited is committed to protecting your privacy in accordance with their obligations under data protection legislation. The current data protection law is found in the Data Protection Act 1998 but with effect from 25th May 2018, the main data protection law will be the General Data Protection Regulation as supplemented by the Data Protection Act 2018 and related laws.

Mobile exchange registered office is C/O Ekb Accountancy Services, 39-41 North Road, London, England, N7 9DP L and we are a company registered in the UK under company number . We are registered on the Information Commissioner's Office Register and act as the data controller / data processor when collecting/processing your data. 

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Information That We Collect

Mobile exchange limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from customers or visitors:

• Name
• Home Address
• Personal Email
• Home Telephone Number
• Mobile Telephone Number
• Nationality
• Passport Number
• Driver’s License Number
• Special Category Data (for example health/medical information)
• Payment Card details
• Address (Billing Address for Card verification)
• IP address
• Location data
• Mobile device related information while you are using our mobile apps.

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We collect information in the below ways:

• Collect personal data via online forms while you purchase or browse our websites or mobile apps.
• We collect location data when you use our websites or mobile apps. We also collect your device’s current location when you access our next bus arrival service.
• Submitting contact details and your name on our web inquiry page.
• By purchasing our product or services online, at our visitor center, from our agents and affiliates.
• Inquiring on telephone.
• By following us on social media e.g. Facebook, Twitter, Instagram.
• When you embark on a Golden Tours tour, you may have your photograph taken for marketing purposes. We will always ask for consent to photograph or video. If you consent to having your photo taken and used for marketing or PR purposes, we will hold your name, image and age (if applicable) on file for future re-use.
• Call Recording and Monitoring: Please be aware that calls to and from Golden Tours may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.
• Children under 13: The services offered by Golden Tours are not directed at children under 13 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 13 years old, we reserve the right to delete it. If you believe that a child has submitted personal data on or through our sites without consent and supervision of a parent or guardian, please contact us via details provided above so we can take necessary action.
• Other / Third-Party Websites: On our website, you may find link to third party websites which are not in our control. Once you leave our website, we cannot be responsible for the protection and privacy of your personal data and information you provide on other websites/third-parties. Their website is covered under their privacy policy and data collection policies and is not covered by this Privacy Policy. In this case you should take necessary care and review their privacy statement.
• Cookies and Analytical tools: We are also collecting information about you by cookies and analytical tools e.g. Google analytics. We use cookies to enhance customer experience on our websites. Cookies means mobile exchange Ltd. website will remember you for a particular purpose and particular amount of time. 

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. When you access our websites or apps, your device will provide us some information such as type of device, operating system of device you are using or may report any details of website or app crash.

We also use a number of additional advertising cookies through tools that may change from time to time. However, these tools use a number of cookies to collect information and website usage statistics without personally identifying individual visitors to Mobile exchange Ltd.

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How We Use Your Personal Data

Mobile exchange limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and you enjoy London and UK with Mobile exchange limited.
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.
• We will occasionally send you marketing information by email where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of your consent or legitimate interests.
• We send notification on our mobile app about traffic condition, service disruption or special offer or product launch on the ground of consent or legitimate interests.

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Your Rights

Subject to any exceptions or exemption under applicable law, you have rights to access any personal information that Golden Tours processes about you:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.